PRIVACY & POLICY - DOCTOR42
Last Updated: [21 Sep 2023]
1. Information We Collect
1.1. Personal Information
Ø When you register for an account, we collect your name, email address, and mobile phone number.
Ø To provide consultation services, we may collect additional personal information, including your date of birth, gender, and relevant medical history.
Ø Payment information is collect when you make payments for our services, but third-party payment processors securely process it, and we do not store your payment details.
1.2. Usage Information
Ø We collect information about how you use our Platform, such as the date and time of access, the pages or features you interact with, and your IP address.
1.3. Device Information
Ø We may collect device information, such as the type of device you are using, the operating system, and unique device identifiers.
Ø We store records of your communications with our mental health professionals for quality assurance and customer service purposes.
2. How We Use Your Information
We use your personal information for the following purposes:
a. To provide consultation services, including matching you with mental health professionals.
b. To improve our Platform's features, content, and user experience.
c. To process payments for our services.
d. To send you notifications, updates, and marketing materials, (you can opt out at any time).
e. To respond to your inquiries and provide customer support.
3. Disclosure of Your Information
We may share your information with the following parties:
Ø Mental health professionals who provide consultation services through our Platform.
Ø Third-party service providers who assist us with hosting, data analysis, and payment processing.
Ø Legal authorities when required by law or to protect our rights or the safety of our users.
4. Data Security
We implement strict security measures to protect your data from unauthorized access, disclosure, or alteration. However, please be aware that no method of online transmission or storage is completely secure, and we cannot guarantee the security of your data.
5. Data Retention
6. Children's Privacy
Our Platform is not intended for children under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us, and we will promptly delete the data.
8. Contact Us
If you have any questions, concerns, or requests related to your privacy, please contact us at:
We are dedicated to ensuring the privacy and security of your data while providing you with quality mental health consultation services.
Thank you for trusting Doctor42